It is important to us to make sure that every customer is satisfied with our themes.
We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences please allow up to 24 hours for us to get back to you. Tickets are answered in the order they were received.
Support is provided only to verified buyers. Please enter ‘Item Purchase Code’ in support ticket.
Support for our items includes:
Responding to questions or problems regarding the theme and its features
Fixing bugs and reported issues in a fresh theme install
Providing updates to ensure compatibility with new WordPress versions
Help working with the theme, in case it’s not covered in the documentation
Item support does not include:
Customization and installation services
Support for third party software and plug-ins
Adding new functionality to theme
Fixing errors which may occur after theme customization
"Learning WordPress" - general, core related, support and how to’s (please, use wordpress.org forums for that)
Where Can You Get Support
Support for our clients is provided only through our support ticket system that can be found here: https://dannci.freshdesk.com
We do not provide after purchase support in any other places like :
- Themeforest item comments page ( we provide only pre-sale support )
Before asking questions
Before asking questions within the support page, please be sure that:
1. you have read the theme documentation which came packaged with your download.
From http://themeforest.net/downloads download ‘All files & Documentation’ .zip file.
Documentation folder is in this (downloaded) zip file. Unzip 'documentation' folder and open index.html (double click)
Video tutorials (if are included) are embedded to the documentation file.
2. you have read theme FAQs
If you want style or function different from what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advices (matter of 1-2 minutes), because we like to help This is a courtesy to our buyers and this service cannot be abused (lots of requests etc.).
Please keep in mind that we cannot provide customization (beyond 2 – 3
mins). You can consider hiring a freelancer instead. You can check the
WordPress theme section of Studio: http://studio.envato.com/explore/wordpress . There’s plenty of quality freelancers offering customization services.
We cannot provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
Where/How to find 'Item Purchase Code'
In Themeforest account in 'Downloads' section ( http://themeforest.net/downloads ) is located Licence certificate - the number is in it.